ChecklistPRO - Group Member Management
Data Stewardship Solutions
There’s core (critical) data in every ServiceNow instance: users, groups, departments. Everyone has them and almost certainly everyone has experienced cases where this data becomes incorrect:
Users in the wrong groups
Users reporting to the wrong managers
Users in the wrong departments
If this information is incorrect, it can cause problems:
Improper work assignments or approval requests
Access to information that should not be permitted
Subscription cost impacts for users with premium roles that are not appropriate
Customers with Checklist Pro can get access to our “Data Stewardship” solutions that prevent this from happening:
Group Member Management
Checklist Approval sent to Group Manager to review the list of employees in the group(s) they manage.
The manager can uncheck the member that should be removed or (using a person picker), add people that should be in the group.
Once changes are made (if any are required), the manager clicks approve and the group is updated. If Active Directory needs to be updated, an Integration Hub call can be added.
This same Checklist Pro approach (method as described above) also applies to these use-cases:
Manager / Employee Relationship Management
Department Member Management
Business Unit Management
The added benefit of this solution is Checklist Approvals are utilized, which means Group Managers do not need to have any ServiceNow roles in order to complete these group review / update activities (unlike OOB Approvals or Tasks – both of which require paid subscribers). Checklist Approvals are available to free requester users and thus the governance / oversight of this functionality does not come with subscription cost penalties.
To learn more about ChecklistPRO visit https://checklistproapp.com
Note - Requires ServiceNow store application: Checklist Pro
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ChecklistPRO
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